SHIPPING & DELIVERY
- USPS First Class Mail International: Varies by destination. (Tracking unavailable for this method)
- DHL Global Mail International:Varies by destination. (Tracking available for this method)
- Domestic Orders:Delivery is within 1 to 5 business days. Delivers on Saturdays at no extra charge.
- International Orders:Time-definite delivery typically in 1-3 weeks from the U.S. to more than 220 countries and territories, and to the U.S. from more than 220 countries and territories.
By UPS Mail Innovations
UPS Mail Innovations inducts your mail piece into the U.S. Postal Service within 48 hours of processing. The U.S. Postal Service will then deliver the mail piece within 3 to 5 days, on average. (Total shipping period can be about 5-7 business days.)
- Free domestic shipping in the U.S. (via USPS First Class Mail or UPS Mail Innovations)
- Packages returned to the AxumGear warehouse due to incorrect shipping information will be given a PRODUCT REFUND.
- We are not responsible for any items/packages lost during transit or if it has been tracked as delivered.
- Orders will ship out once ALL items can be fulfilled within the purchase. Packages will ship out according to the LATEST pre-order date unless stated otherwise.
- Orders will ship out within 1 to 2 business days from the IN-STOCK DATE at the time of purchase. Please note our warehouse is closed on weekends.
- Orders placed during weekends and holidays will be processed the next available business day. Additionally, orders placed after 10:00 AM PST will be processed out the following business day.
- Timely delivery is subject to the Terms of Service published by the carrier. Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements.
- The recipient of the order will be responsible for any import duties or taxes charged by the recipient’s country and any carrier-related fees. These fees can vary widely from country to country. Please contact your local customs office for further information.
- All orders are subject to approval based on the order information provided.
- All orders may be placed on hold for further security verifications if information is found to be fraudulent and/or the order total exceeds $400 USD.
- In the occasion an item is out of stock or unavailable, your order may not be shipped until a Customer Care Representative has contacted you for further instructions
RETURNS & EXCHANGE
Requirements for Returns:
- Must include a valid original purchase order number from AxumGear.com. Purchases made outside of AxumGear.com must contact respective seller for returns.
- Returned products must be in their original packaging without any missing contents.
- Returned products not in their original packaging with missing contents are subject to a minimum $5 USD restocking fee.
- Return shipping is at buyer’s cost unless stated otherwise by our support team.
- Customer will be given a Product Refund—shipping & handling fees will NOT be refunded.
*Recommended: We suggest adding a tracking number/delivery confirmation on returned packages to ensure your return is received. AxumGear is not liable for lost or stolen return packages during transit/delivery *Please Note: All Sale and Promotional Items are not eligible for Returns, Exchanges, or Warranties.
*Bundle Returns/Refunds: To receive a refund, you must return all items within the bundle. Whatever discounted bundled items are not returned, will convert into a full price purchase and the order will be refunded accordingly